Return & Exchange Policy
Your satisfaction matters to us. Please read our return and exchange guidelines before placing an order.
Our Return & Exchange Policy
At Al Rijaal, we want you to be happy with your purchase. If you receive an eligible item that does not meet your expectations, you can contact our support team to request a return or exchange, subject to the conditions below.
Return Window
Contact us within 5–7 days of delivery.
Original Condition
Items must be unused and in original packaging.
Customer Support
Our team will guide you through the request process.
Return Eligibility
To be eligible for a return, please contact us within 5–7 days of receiving your order.
The product must be unused, undamaged and returned in its original packaging, along with any accessories or items supplied with it.
All return requests are subject to review and approval by our team.
Exchange Policy
If you wish to exchange an eligible product, contact our support team within 5–7 days of delivery.
Exchanges are subject to product availability and approval after the returned item has been inspected.
If the requested replacement is unavailable, our team will contact you to discuss the available options.
Damaged, Defective or Wrong Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Share your order details and clear photographs or an unboxing video showing the issue, so our team can review your request.
After verification, we will guide you regarding the appropriate return, replacement or refund process, as applicable.
Non-Returnable Conditions
A return or exchange request may not be accepted in the following situations:
- Products that have been used, worn or damaged after delivery.
- Products returned without original packaging or supplied accessories.
- Products damaged due to improper handling or misuse.
- Requests submitted outside the applicable return period.
- Items that do not meet the return eligibility conditions.
Any exception will be considered at our discretion and subject to applicable law.
How to Request a Return or Exchange
Please follow these steps to submit your request:
- Contact our support team through WhatsApp or email.
- Share your order number and registered phone number.
- Explain the reason for your return or exchange.
- Provide clear photos or videos if requested.
- Wait for our team to review and confirm the next steps.
Please do not ship any product back before receiving return instructions from our team.
Refund Policy
If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.
Approved refunds are generally processed within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.
For Cash on Delivery orders, our team will contact you to coordinate an applicable refund through an available bank transfer or UPI method.
Return Shipping Charges
Return or exchange shipping arrangements and applicable charges will be communicated by our support team after reviewing your request.
If the product is confirmed to be damaged, defective or incorrect due to an issue attributable to us, we will guide you regarding the return shipping arrangement.
Order Cancellation
If you wish to cancel an order, contact our team as soon as possible.
Cancellation requests may not be possible once an order has been processed or dispatched. Any applicable refund for an approved cancellation will be handled according to the payment method and applicable refund process.
Policy Updates
Al Rijaal reserves the right to update this Return & Exchange Policy from time to time. Any revised policy will be published on this page.
Need Help With a Return?
Have a question about a return, exchange or refund? Contact our customer support team and we will guide you.
Business: Al Rijaal
Email: alrijaal594@gmail.com
Phone / WhatsApp: +91 88494 12482
Address: Shop No. 1, Near Gul Palace, Chowk Bazar, Surat, Gujarat, India