Shipping Policy

Order Processing Time

Once you place an order, our team may contact you to verify your order and delivery details.

Orders are prepared for dispatch after the required confirmation and processing. Processing may take additional time during holidays, high-demand periods or unforeseen circumstances.

Shipping Coverage

Al Rijaal aims to provide delivery across India, subject to courier service availability at the customer’s location.

Delivery availability may vary for remote areas and locations that are not covered by our courier partners.

Estimated Delivery Time

The typical estimated delivery time is approximately 3–6 working days after dispatch.

Actual delivery time may vary depending on your location, courier availability and other operational circumstances.

These timelines are estimates and are not guaranteed delivery dates.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any free-shipping offer will be subject to the conditions mentioned with that offer.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable locations.

COD availability and any applicable advance payment requirements will be shown or communicated during the order process.

Order Tracking and Updates

Where tracking details are available, they may be shared with you through the contact information provided while placing your order.

You can also contact our support team for assistance with your order status.

Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to weather conditions, public holidays, courier disruptions, incorrect addresses or other circumstances beyond our reasonable control.

If your order is delayed, please contact our team so we can assist you.

Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery addresses and active contact numbers.

If you notice an error in your order details, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

Failed Delivery or Returned Shipments

Delivery may fail if the customer is unavailable, the address is incomplete or incorrect, or the shipment cannot be accepted.

If a shipment is returned to us, our team may contact the customer to discuss the next steps. Additional shipping charges, if applicable, will be communicated before arranging another dispatch.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery with your order details and clear supporting photographs or videos.

Such requests will be reviewed according to our Refund and Return Policy.